Forums, Help Desk, and Technical Support


Instructions

Due to security concerns, an incredible amount of spam, time constraints and customer service issues, we are no longer accepting support requests via e-mail. Please refer to the following:

For support, you should always do one of these two things:

• Free: For a non-priority question, you can post your problem in the ARPGuru AutoResponse Plus Community Forums, or search the forum's database for a solution (level 1, non-priority).

  There is NO charge
  

• Or...

• Commercial Paid: For ARPGuru, or their staff's, direct help and personal assistance, you'll need to open a ProblemDef/Help Desk Ticket at the ARPGuru Member's Area (level 2, priority) or use the menu link at the ARPGuru AutoResponse Plus Community Forums.

• You can read about the differences between level 1 and level 2 support

  Support Service prices

There are 2 options to open a ticket:

1. Your ARP was purchased through ARPros

2. ...or

3. Your ARP was purchased somewhere else.

If you purchased ARP at ARPros, or purhased any Support Services or Help Desk tickets before (this is option #1), you are already registered and should be able to login. Use your license # and license password.

Note: Always check that your contact information is correct (including your mailing address if you would like to be included in our mailings of discounts on unadvertised special offers).

...or,

You purchased ARP somewhere else, perhaps, at the AutoResponse Plus main website or another reseller, (this is option #2), then you must first register. Click the "Signup here" link at ARPGuru Member's Area

Registration in the forums is NOT the same as registration at the Help Desk. They are two (2) separate areas.

After you register you can login. Use your license # and license password.

Once inside click the link that offers support.  That is where you go to open and update your ProblemDef/Help Desk Ticket.

If your subscription has expired and there is no support link use the drop down menu that shows **Select Product** and choose either Help Desk or one of the Support services.  All Support services include the Help Desk and require no up-front fee payment.

More information on the differences offered by the various Support services can be found by visiting this webpage

An ARPGuru team member will identify the problem and fix it, only, if fixing it requires 1/2 hour of labor or less. If more than 1/2 hour of labor is required to fix it, we will also provide you with an estimate of the cost involved.

If you are required to make a payment, please be sure you understand the ProblemDef/Help Desk procedure. You are paying to identify the problem and fix it, ONLY, if fixing it requires 1/2 hour of labor or less. If more labor is required,

We Will Give You An Estimate.

If you have us do the work we apply your payment to any charges.